Informal resolution of a complaint regarding the denial of a security clearance

The Complainant alleged that they were denied employment with an agency in the Government of Canada due to the denial of the required Top Secret security clearance. The Complaint alleged that the decision was based on inaccurate information and that the agency disregarded exculpatory information that the Complainant provided to correct the inaccuracies. The Complainant also alleged that they had a pending Secret security clearance application with another department that was unreasonably delayed. 

Following an informal resolution meeting facilitated by NSIRA and attended by the Complainant and responding government agency, the parties asked NSIRA to place the investigation into abeyance pending the outcome of the Complainant’s Secret security clearance application. NSIRA granted the request. The Complainant subsequently informed NSIRA that they received their Secret security clearance and no longer wished to proceed with the complaint. NSIRA accepted the informal resolution.