Allegations against CSIS’s role in delaying security assessments regarding permanent resident and temporary resident visa applications

Background 

The complainants filed a complaint against CSIS alleging that it caused delays in their permanent resident and temporary resident visa applications. 

Investigation 

During NSIRA’s investigation, CSIS provided its advice in relation to the complainants’ permanent resident applications. In light of this information, NSIRA requested confirmation from the complainants regarding whether they still wished to proceed with their complaint. The complainants clarified that they wanted to either receive monetary compensation or an explanation for the delay that occurred in relation to their file. 

Conclusion 

NSIRA informed the complainants that it does not have the authority to make remedial orders such as requiring CSIS to make monetary compensation to a complainant. However, NSIRA inquired whether CSIS was interested in participating in an informal resolution process to resolve some of or all the issues in the complaint. In the context of NSIRA’s informal resolution process, information was provided to the complainants regarding CSIS’s involvement in their permanent resident and temporary resident visa applications. NSIRA attempted to communicate with the complainants on several occasions to determine whether they had any questions that would assist in clarifying the circumstances of their complaint. 

NSIRA determined that reasonable attempts had been made to communicate with the complainants and issued reasons deeming the complaint abandoned as per NSIRA’s Rules of Procedure. The complaint investigation file was closed.