Allegations against CSIS’s role in delaying security assessment regarding a permanent residency application

The Complainant filed a complaint against CSIS alleging that it caused a significant delay in submitting the security assessment for a permanent residency application. During the investigation, NSIRA attempted to communicate with the Complainant on several occasions regarding the possibility of engaging in informal resolution discussions with CSIS. NSIRA determined that reasonable attempts had been made to communicate with the Complainant and issued reasons deeming that the complaint had been abandoned as per NSIRA’s Rules of Procedure. The complaint investigation file was closed.