{"id":6022,"date":"2023-08-24T09:23:26","date_gmt":"2023-08-24T13:23:26","guid":{"rendered":"https:\/\/dev.nsira-ossnr.gc.ca\/?page_id=6022"},"modified":"2026-04-08T17:20:15","modified_gmt":"2026-04-08T21:20:15","slug":"process-and-procedures","status":"publish","type":"page","link":"https:\/\/nsira-ossnr.gc.ca\/en\/investigations\/process-and-procedures\/","title":{"rendered":"Process and Procedures"},"content":{"rendered":"\n<section id=\"gmdecc9b3\" class=\"wp-block-gutentor-m4 section-gmdecc9b3 gutentor-module gutentor-advanced-columns\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gm72cfdf\" class=\"wp-block-gutentor-m4-col col-gm72cfdf gutentor-single-column  grid-lg-12 grid-md-12 grid-12\"><div id=\"section-gm72cfdf\" class=\"section-gm72cfdf gutentor-col-wrap\">\n<h1 class=\"wp-block-heading title-accent\">Process and Procedures<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<section id=\"gm1734296\" class=\"wp-block-gutentor-m4 section-gm1734296 gutentor-module gutentor-advanced-columns\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gmec42bc\" class=\"wp-block-gutentor-m4-col col-gmec42bc gutentor-single-column  grid-lg-6 grid-md-12 grid-12\"><div id=\"section-gmec42bc\" class=\"section-gmec42bc gutentor-col-wrap\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/NSIRA_rules_of_procedure.png\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/wp-content\/uploads\/New-Rules-of-Procedure_amended-Rule-4-20241212.pdf\">NSIRA Rules of Procedure<\/a><\/h3>\n\n\n\n<p>The Review Agency\u2019s procedures for its complaint investigations are formalized with Rules of Procedure, which can be found here:<\/p>\n<\/div><\/div>\n\n\n\n<div id=\"col-gm7fba7c\" class=\"wp-block-gutentor-m4-col col-gm7fba7c gutentor-single-column  grid-lg-6 grid-md-12 grid-12\"><div id=\"section-gm7fba7c\" class=\"section-gm7fba7c gutentor-col-wrap\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/investigation_service_standards.png\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"\/wp-content\/uploads\/ENG-Service-Standards-Investigations.pdf\">Investigations Service Standards<\/a><\/h3>\n\n\n\n<p>NSIRA\u2019s service standards set time limits within which certain investigative steps for each type of complaint should be accomplished under normal circumstances. They can be found here:<\/p>\n<\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<section id=\"gm8deed2a\" class=\"wp-block-gutentor-m4 section-gm8deed2a gutentor-module gutentor-advanced-columns has-color-bg has-custom-bg\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gm7f890e\" class=\"wp-block-gutentor-m4-col col-gm7f890e gutentor-single-column  grid-lg-12 grid-md-12 grid-12\"><div id=\"section-gm7f890e\" class=\"section-gm7f890e gutentor-col-wrap\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">What If the Complainant Is Not Satisfied with NSIRA\u2019s Investigation?<\/h4>\n\n\n\n<p>After the complainant receives the declassified report, if they are not satisfied with the investigation, they may choose to challenge the decision. This involves filing an application for judicial review before the Federal Court, which results in a public-facing proceeding.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<section id=\"gm57d5e7b\" class=\"wp-block-gutentor-m4 section-gm57d5e7b gutentor-module gutentor-advanced-columns has-color-bg has-custom-bg\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gma5cb5e\" class=\"wp-block-gutentor-m4-col col-gma5cb5e gutentor-single-column  grid-lg-12 grid-md-12 grid-12\"><div id=\"section-gma5cb5e\" class=\"section-gma5cb5e gutentor-col-wrap\">\n<h2 class=\"wp-block-heading\" id=\"forms\">Investigations Flow Charts<\/h2>\n\n\n\n<hr style=\"width: 50px;\r\n    color: #cf2e2e;\r\n    background-color: #cf2e2e;\r\n    height: 3px;\r\n    text-align: left;margin-left:0;\" class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\">\n\n\n\n<section id=\"gmd07a2c1\" class=\"wp-block-gutentor-m4 section-gmd07a2c1 gutentor-module gutentor-advanced-columns\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gm686dc0\" class=\"wp-block-gutentor-m4-col col-gm686dc0 gutentor-single-column  grid-lg-4 grid-md-12 grid-12\"><div id=\"section-gm686dc0\" class=\"section-gm686dc0 gutentor-col-wrap\">\n<h3 class=\"wp-block-heading h4\">Section 16 and 17 Complaints<\/h3>\n\n\n\n<div id=\"section-gd7f9a2\" class=\"wp-block-gutentor-e2 section-gd7f9a2 gutentor-element gutentor-element-button button-align-left-desktop mrgn-bttm-lg\"><span class=\"gutentor-button-wrap\"><a class=\"gutentor-button gutentor-block-button gutentor-icon-hide\" href=\"\/wp-content\/uploads\/S16-17_Flowchart-v3_EN.pdf\"><i class=\"gutentor-button-icon fas fa-book\"><\/i><span>DOWNLOAD PDF<\/span><\/a><\/span><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"col-gmad4047\" class=\"wp-block-gutentor-m4-col col-gmad4047 gutentor-single-column  grid-lg-4 grid-md-12 grid-12\"><div id=\"section-gmad4047\" class=\"section-gmad4047 gutentor-col-wrap\">\n<h3 class=\"wp-block-heading h4\">Section 19 Complaints<\/h3>\n\n\n\n<div id=\"section-gee8c86\" class=\"wp-block-gutentor-e2 section-gee8c86 gutentor-element gutentor-element-button button-align-left-desktop mrgn-bttm-lg\"><span class=\"gutentor-button-wrap\"><a class=\"gutentor-button gutentor-block-button gutentor-icon-hide\" href=\"\/wp-content\/uploads\/S19_Flowchart-v3_EN.pdf\"><i class=\"gutentor-button-icon fas fa-book\"><\/i><span>DOWNLOAD PDF<\/span><\/a><\/span><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"col-gm640504\" class=\"wp-block-gutentor-m4-col col-gm640504 gutentor-single-column  grid-lg-4 grid-md-12 grid-12\"><div id=\"section-gm640504\" class=\"section-gm640504 gutentor-col-wrap\">\n<h3 class=\"wp-block-heading h4\">Section 18 Complaints<\/h3>\n\n\n\n<div id=\"section-ge2ae78\" class=\"wp-block-gutentor-e2 section-ge2ae78 gutentor-element gutentor-element-button button-align-left-desktop mrgn-bttm-lg\"><span class=\"gutentor-button-wrap\"><a class=\"gutentor-button gutentor-block-button gutentor-icon-hide\" href=\"\/wp-content\/uploads\/S18_Flowchart-v3_EN.pdf\"><i class=\"gutentor-button-icon fas fa-book\"><\/i><span>DOWNLOAD PDF<\/span><\/a><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/section>\n<\/div><\/div>\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1612,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"template-nsira-subpages.php","meta":{"inline_featured_image":false},"categories":[24],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - 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