{"id":5858,"date":"2023-08-17T11:30:53","date_gmt":"2023-08-17T15:30:36","guid":{"rendered":"https:\/\/dev.nsira-ossnr.gc.ca\/?page_id=5858"},"modified":"2026-03-19T12:35:09","modified_gmt":"2026-03-19T16:35:09","slug":"accessibility-feedback-process","status":"publish","type":"page","link":"https:\/\/nsira-ossnr.gc.ca\/en\/secretariat\/accessibility\/accessibility-feedback-process\/","title":{"rendered":"Accessibility Feedback Process"},"content":{"rendered":"\n<section id=\"gm016dd5a\" class=\"wp-block-gutentor-m4 section-gm016dd5a gutentor-module gutentor-advanced-columns\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gmf789e2\" class=\"wp-block-gutentor-m4-col col-gmf789e2 gutentor-single-column  grid-lg-12 grid-md-12 grid-12\"><div id=\"section-gmf789e2\" class=\"section-gmf789e2 gutentor-col-wrap\">\n<h1 class=\"wp-block-heading title-accent\" id=\"contact\">Accessibility Feedback Process<\/h1>\n<\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<section id=\"gm74cd711\" class=\"wp-block-gutentor-m4 section-gm74cd711 gutentor-module gutentor-advanced-columns has-color-bg has-custom-bg\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gmeca796\" class=\"wp-block-gutentor-m4-col col-gmeca796 gutentor-single-column  grid-lg-12 grid-md-12 grid-12\"><div id=\"section-gmeca796\" class=\"section-gmeca796 gutentor-col-wrap\">\n<section id=\"gmcd0241d\" class=\"wp-block-gutentor-m4 section-gmcd0241d gutentor-module gutentor-advanced-columns well well-sm\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gm72b450\" class=\"wp-block-gutentor-m4-col col-gm72b450 gutentor-single-column  grid-lg-12 grid-md-12 grid-12\"><div id=\"section-gm72b450\" class=\"section-gm72b450 gutentor-col-wrap\">\n<h2 class=\"wp-block-heading h4\" id=\"feedback-form\">Accessibility Feedback Form<\/h2>\n\n\n\n<div id=\"section-g2947d4\" class=\"wp-block-gutentor-e2 section-g2947d4 gutentor-element gutentor-element-button button-align-left-desktop mrgn-bttm-lg\"><span class=\"gutentor-button-wrap\"><a class=\"gutentor-button gutentor-block-button gutentor-icon-hide\" href=\"\/wp-content\/uploads\/NSIRA-OSSNR-195_EN.pdf\"><i class=\"gutentor-button-icon fas fa-book\"><\/i><span>DOWNLOAD THE FORM<\/span><\/a><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<h2 class=\"wp-block-heading h3\">Commitment<\/h2>\n\n\n\n<p>The National Security and Intelligence Review Agency (NSIRA) Secretariat&nbsp;is committed to ensuring it is accessible to Canadians. Our objective is to identify and remove, as well as prevent, barriers to accessibility to the greatest extent possible.<\/p>\n\n\n\n<p>Feedback, whether positive or critical, is an important means for informing the NSIRA Secretariat&nbsp;about barriers and potentially for identifying strategies to address them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading h3\">Feedback that may be submitted<\/h2>\n\n\n\n<p class=\"translation-block\">In accordance with the&nbsp;<em>Accessible Canada Act<\/em>&nbsp;and the&nbsp;<em>Accessible Canada Regulations<\/em>, feedback may be submitted about:<\/p>\n\n\n\n<ul>\n<li>the manner in which the NSIRA Secretariat&nbsp;is implementing its accessibility plan;<\/li>\n\n\n\n<li>the barriers that the NSIRA Secretariat employees encounter; and<\/li>\n\n\n\n<li>the barriers encountered by other people who deal with the NSIRA Secretariat.<\/li>\n<\/ul>\n\n\n\n<p>To request a description of the feedback process in an&nbsp;alternate format, or to provide feedback about the NSIRA Secretariat\u2019s accessibility plan and any barriers encountered in dealing with the NSIRA Secretariat, please contact the designated recipient by mail, telephone, or e-mail. <\/p>\n\n\n\n<p>Senior Advisor, Wellness Initiatives<br>National Security and Intelligence Review Agency Secretariat<br>P.O. Box 2430, Station \u201cB\u201d<br>Ottawa, Ontario, K1P 5W5<\/p>\n\n\n\n<p>Telephone: 1-833-890-0293<br>Email:&nbsp;<a href=\"mailto:accessible@nsira-ossnr.gc.ca\">accessible@nsira-ossnr.gc.ca&nbsp;<\/a><\/p>\n\n\n\n<p>The&nbsp;NSIRA&nbsp;Secretariat thanks everyone for taking the time to provide feedback aimed at improving accessibility for Canadians.<\/p>\n\n\n\n<h2 class=\"wp-block-heading h3\" id=\"feedbackProcess\">Feedback Process<\/h2>\n\n\n\n<ol>\n<li>The Senior Advisor, Wellness Initiatives, is responsible for receiving feedback about the National Security and Intelligence Review Agency Secretariat\u2019s Accessibility Plans.<\/li>\n\n\n\n<li class=\"translation-block\">Feedback may be submitted anonymously or otherwise by using the&nbsp;<a href=\"#feedback-form\">Accessibility Feedback Form<\/a>, which can be found on NSIRA\u2019s website. Feedback may also be submitted by mail, telephone, or e-mail to:<\/li>\n<\/ol>\n\n\n\n<p>Senior Advisor, Wellness Initiatives<br>National Security and Intelligence Review Agency Secretariat<br>P.O. Box 2430, Station \u201cB\u201d<br>Ottawa, Ontario, K1P 5W5<\/p>\n\n\n\n<p>Telephone: 1-833-890-0293<br>Email: <a href=\"mailto:accessible@nsira-ossnr.gc.ca\">accessible@nsira-ossnr.gc.ca<\/a><\/p>\n\n\n\n<ol start=\"3\">\n<li>Feedback may be submitted in either or both of Canada\u2019s official languages (i.e., English and French).<\/li>\n\n\n\n<li>Feedback (other than anonymous submissions) will be acknowledged within ten (10) business days from the date of receipt. Acknowledgements and other exchanges (where applicable) will use the same means of communication as the originator.<\/li>\n\n\n\n<li>Feedback may be general or specific. It should be sufficiently detailed to enable the NSIRA Secretariat to determine whether it pertains to the accessibility plan or to any barriers or gaps that may have been experienced. In some instances, a contributor may be asked for more information to assist in clarifying the issue(s).<\/li>\n\n\n\n<li>The NSIRA Secretariat will track feedback, requests for information, and responses about the feedback process, including the date received and the way it was submitted. All information will be retained on file for a period of seven (7) years.<\/li>\n\n\n\n<li>When a request is received to provide the description of the feedback process in an alternate format, the NSIRA Secretariat will respond within the following deadlines.\n<ul type=\"a\" start=\"1\">\n<li>For print, large print, and electronic formats \u2013 15 clear days<\/li>\n\n\n\n<li>For Braille or audio formats \u2013 45 clear days<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<ol start=\"8\">\n<li>All feedback will be reviewed to assist in improving accessibility at the NSIRA Secretariat. Depending on the nature of the feedback, it may be shared within the NSIRA Secretariat or with other organizations, such as central agencies or policy centers with whom the Secretariat collaborates, for appropriate follow-up.<\/li>\n\n\n\n<li class=\"translation-block\">The NSIRA Secretariat adheres to the requirements of the&nbsp;<em>Privacy Act<\/em>. Personal or identifying information about the feedback contributor will only be shared for a use consistent with identifying, removing, preventing barriers to accessibility.<\/li>\n\n\n\n<li>The NSIRA Secretariat will report on the feedback received and the action taken in its Accessibility Progress Report.<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2990,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-nsira-subpages.php","meta":{"inline_featured_image":false},"categories":[2,24],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accessibility Feedback Process - National Security and Intelligence Review Agency<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nsira-ossnr.gc.ca\/en\/secretariat\/accessibility\/accessibility-feedback-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessibility Feedback Process - 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