{"id":2666,"date":"2022-11-16T11:24:16","date_gmt":"2022-11-16T16:24:34","guid":{"rendered":"https:\/\/nsirademosite.mbeaudry.ca\/?page_id=2666"},"modified":"2026-05-19T14:02:21","modified_gmt":"2026-05-19T18:02:21","slug":"cse-complaints","status":"publish","type":"page","link":"https:\/\/nsira-ossnr.gc.ca\/en\/investigations\/make-a-complaint\/cse-complaints\/","title":{"rendered":"CSE Complaints"},"content":{"rendered":"\n<section id=\"gm613bfd3\" class=\"wp-block-gutentor-m4 section-gm613bfd3 gutentor-module gutentor-advanced-columns has-image-bg has-custom-bg\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gmaab17d\" class=\"wp-block-gutentor-m4-col col-gmaab17d gutentor-single-column  grid-lg-12 grid-md-12 grid-12\"><div id=\"section-gmaab17d\" class=\"section-gmaab17d gutentor-col-wrap\">\n<section id=\"gm9504952\" class=\"wp-block-gutentor-m4 section-gm9504952 gutentor-module gutentor-advanced-columns\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gmc13de7\" class=\"wp-block-gutentor-m4-col col-gmc13de7 gutentor-single-column  grid-lg-9 grid-md-12 grid-12\"><div id=\"section-gmc13de7\" class=\"section-gmc13de7 gutentor-col-wrap\">\n<h2 class=\"wp-block-heading title-accent mrgn-tp-0 has-white-color has-text-color\">Do You Have a Complaint Against the Communications Security Establishment?<\/h2>\n<\/div><\/div>\n\n\n\n<div id=\"col-gmde770b\" class=\"wp-block-gutentor-m4-col col-gmde770b gutentor-single-column  grid-lg-3 grid-md-12 grid-12\"><div id=\"section-gmde770b\" class=\"section-gmde770b gutentor-col-wrap\"><\/div><\/div>\n<\/div><\/div><\/section>\n<\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<section id=\"gmc9dcae8\" class=\"wp-block-gutentor-m4 section-gmc9dcae8 gutentor-module gutentor-advanced-columns\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gm296fea\" class=\"wp-block-gutentor-m4-col col-gm296fea gutentor-single-column  grid-lg-12 grid-md-12 grid-12\"><div id=\"section-gm296fea\" class=\"section-gm296fea gutentor-col-wrap\">\n<h3 class=\"wp-block-heading has-text-align-left\">Before a complaint against the Communications Security Establishment (CSE) can be made to NSIRA, you must:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.<\/strong> Have made a formal complaint (in the form of a letter) to the Chief of CSE at the following address:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Chief, Communications Security Establishment<br><\/strong>P.O.&nbsp;Box 9703, Terminal<br>Ottawa,&nbsp;ON<br>K1G 3Z4<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.<\/strong> Have not received a response from the Chief of CSE within 60 days or are not satisfied with the response you have received.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<section id=\"gm4abde25\" class=\"wp-block-gutentor-m4 section-gm4abde25 gutentor-module gutentor-advanced-columns has-color-bg has-custom-bg\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gm092890\" class=\"wp-block-gutentor-m4-col col-gm092890 gutentor-single-column  grid-lg-6 grid-md-12 grid-12\"><div id=\"section-gm092890\" class=\"section-gm092890 gutentor-col-wrap\">\n<h3 class=\"wp-block-heading mrgn-tp-0\">What you need to know:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You don\u2019t need to pay a fee to submit a complaint<\/li>\n\n\n\n<li>You don\u2019t need to hire a lawyer or get legal assistance<\/li>\n\n\n\n<li>If you decide to seek legal advice, you are responsible for paying your legal fees and associated costs<\/li>\n\n\n\n<li>NSIRA is an independent and external review agency<\/li>\n\n\n\n<li>CSE is the respondent<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When NSIRA receives your complaint form and documentation, NSIRA will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notify you that we have received your complaint<\/li>\n\n\n\n<li>Ask you and CSE to provide an explanation (in the form of a letter or e-mail) about why you believe NSIRA has the mandate to investigate your complaint. This is what NSIRA is looking for:\n<ul class=\"wp-block-list\">\n<li>The complaint concerns an activity carried out by CSE;<\/li>\n\n\n\n<li>That it be satisfied that the complaint is not trivial, frivolous or vexatious or made in bad faith.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Conduct a preliminary review of the information received from both parties &nbsp;and determine if the complaint falls within NSIRA\u2019s mandate to investigate the complaint.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div id=\"col-gmfb6181\" class=\"wp-block-gutentor-m4-col col-gmfb6181 gutentor-single-column  grid-lg-6 grid-md-12 grid-12\"><div id=\"section-gmfb6181\" class=\"section-gmfb6181 gutentor-col-wrap\">\n<h3 class=\"wp-block-heading mrgn-tp-0\">What do you do next?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Complete&nbsp;the CSE Complaints form:&nbsp;<\/p>\n\n\n\n<div id=\"section-g4ece71\" class=\"wp-block-gutentor-e2 section-g4ece71 gutentor-element gutentor-element-button button-align-left-desktop mrgn-bttm-lg\"><span class=\"gutentor-button-wrap\"><a class=\"gutentor-button gutentor-block-button gutentor-icon-hide\" href=\"\/wp-content\/uploads\/NSIRA-OSSNR-17_EN.pdf\"><i class=\"gutentor-button-icon fas fa-book\"><\/i><span>DOWNLOAD THE FORM<\/span><\/a><\/span><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Please include as much detail as possible, including the names, dates and other relevant information to assist NSIRA in its investigation of your complaint.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t forget to include a copy of your letter to the Chief of CSE and any response you have received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For the security of your information, please send your complaint, including a copy of the letter to the Chief of CSE, to NSIRA by courier\/mail to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>National Security and Intelligence Review Agency<br><\/strong>P.O.&nbsp;Box 2430<br>Station \u201cD\u201d<br>Ottawa, Ontario<br>K1P 5W5<\/p>\n\n\n\n<p class=\"pd-tp-0 pd-bttm-0 mrgn-tp-0 mrgn-bttm-0 wp-block-paragraph\">Telephone: 1-833-890-0293&nbsp;<\/p>\n\n\n\n<p class=\"pd-tp-0 pd-bttm-0 mrgn-tp-0 mrgn-bttm-0 wp-block-paragraph\">E-mail: Registrar-Greffier@nsira-ossnr.gc.ca\u00a0<\/p>\n<\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<section id=\"gmbb16511\" class=\"wp-block-gutentor-m4 section-gmbb16511 gutentor-module gutentor-advanced-columns\"><div class=\"grid-container\"><div class=\"grid-row\">\n<div id=\"col-gm9c2676\" class=\"wp-block-gutentor-m4-col col-gm9c2676 gutentor-single-column  grid-lg-12 grid-md-12 grid-12\"><div id=\"section-gm9c2676\" class=\"section-gm9c2676 gutentor-col-wrap\">\n<h3 class=\"wp-block-heading mrgn-bttm-lg\">What happens next?<\/h3>\n\n\n\n<div class=\"accordion\">\n\n\t<!-- Accordion section 1 -->\n\t<details class=\"acc-group\">\n\t\t<summary class=\"wb-toggle tgl-tab\" data-toggle=\"{&quot;parent&quot;: &quot;.accordion&quot;, &quot;group&quot;: &quot;.acc-group&quot;}\">What happens if your complaint does not fall within NSIRA\u2019s mandate to investigate?<\/summary>\n\t\t<div class=\"tgl-panel\">\n\t\t\t<p>Should NSIRA determine it is not within its mandate to investigate your complaint, your complaint file will be closed. NSIRA will inform you, by letter, of its decision.<\/p>\n            <p>Your complaint may not have been accepted by NSIRA as your complaint does not concern an activity carried out by CSE and\/or NSIRA is satisfied that your complaint is trivial, frivolous or vexatious or made in bad faith.<\/p>\n\t\t<\/div>\n\t<\/details>\n\n\t<!-- Accordion section 2 -->\n\t<details class=\"acc-group\">\n\t\t<summary class=\"wb-toggle tgl-tab\" data-toggle=\"{&quot;parent&quot;: &quot;.accordion&quot;, &quot;group&quot;: &quot;.acc-group&quot;}\">What happens if your complaint falls within NSIRA\u2019s mandate to investigate?<\/summary>\n\t\t<div class=\"tgl-panel\">\n\t\t\t<p>NSIRA will inform you and the respondent (s) of the next steps in the complaint process.<\/p>\n            <p>NSIRA may contact you and seek your availability for an investigative interview to clarify the nature and scope of your allegations. It may hold a case management conference to determine procedural matters.<\/p>  \n            <p>NSIRA may also determine that an oral or written hearing is necessary in order to fully investigate and consider some or all of the issues of your complaint.<\/p>\n\t\t<\/div>\n\t<\/details>\n\n    <!-- Accordion section 3 -->\n\t<details class=\"acc-group\">\n\t\t<summary class=\"wb-toggle tgl-tab\" data-toggle=\"{&quot;parent&quot;: &quot;.accordion&quot;, &quot;group&quot;: &quot;.acc-group&quot;}\">Here\u2019s what happens next following NSIRA\u2019s consideration of the evidence:<\/summary>\n\t\t<div class=\"tgl-panel\">\n\t\t\t<p>Once NSIRA has examined the documentary evidence, conducted investigative interviews and\/or held a hearing, the NSIRA Member assigned to investigate your complaint will prepare a final report which will include its findings and\/or recommendations based on the evidence and written submissions received from the parties. An unclassified copy of the final report will be sent to you.<\/p>\n\t\t<\/div>\n\t<\/details>\n\n    <!-- Accordion section 4 -->\n\t<details class=\"acc-group\">\n\t\t<summary class=\"wb-toggle tgl-tab\" data-toggle=\"{&quot;parent&quot;: &quot;.accordion&quot;, &quot;group&quot;: &quot;.acc-group&quot;}\">Contact us<\/summary>\n\t\t<div class=\"tgl-panel\">\n\t\t\t<p>National Security and Intelligence Review Agency<br>\n            Investigations<\/p>\n                \n            <p>P.O. Box 2430, Station \u201cD\u201d<br>\n            Ottawa, Ontario<br>\n            K1P 5W5<\/p>\n                \n            <p>Telephone: 1-833-890-0293<br>\n           \n            Email: Registrar-Greffier@nsira-ossnr.gc.ca<\/p>\n\t\t<\/div>\n\t<\/details>\n\n\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":15630,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"template-nsira-subpages.php","meta":{"inline_featured_image":false,"footnotes":""},"categories":[24],"tags":[],"class_list":["post-2666","page","type-page","status-publish","hentry","category-no-index"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CSE Complaints - National Security and Intelligence Review Agency<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nsira-ossnr.gc.ca\/en\/investigations\/make-a-complaint\/cse-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CSE Complaints - 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